Frequently Asked Questions
At Health Now LLC, we understand the importance of having all your questions answered promptly and accurately. Our Frequently Asked Questions (FAQs) page is designed to provide you with comprehensive information about our products and services. From billing and insurance queries to details on our equipment, maintenance, and policies.
F.A.Q.
General Information
What is Health Now LLC?
Health Now LLC is a local supplier of durable medical equipment located at 1218 23rd Ave, Meridian, MS 39301. We specialize in a wide range of medical equipment including hospital beds, walkers, rollators, nebulizers, wheelchairs, bathroom supplies, lift chairs, electric chairs, home oxygen, B-PAP, and C-PAP.
What are your operating hours?
We are open Monday to Friday from 8:00 am to 4:30 pm.
How can I contact Health Now LLC?
You can reach us at (601)482-5977. Our website is www.healthnowllc.com.
What areas do you serve?
We proudly serve the counties of Clarke, Kemper, Lauderdale, Neshoba, Newton, and Jasper throughout Mississippi.
Customer Support
How can I get support for my equipment?
You can contact our support team at (601)482-5977 for any assistance with your equipment.
What if my equipment needs repair?
We provide repair services for all equipment purchased or rented from us. Contact us to schedule a repair.
Can I return or exchange equipment?
Yes, we have a return and exchange policy. Please contact us for details specific to your equipment.
How can I provide feedback about my experience?
You can provide feedback by contacting us directly, leaving a review on our website, or sharing your experience on our social media pages.
Insurance
How do I verify if my insurance covers the equipment I need?
We will handle the billing process with your insurance provider. You may need to provide some documentation, which our team will help you with.
What information do I need to provide for insurance billing?
Typically, you need a prescription from your doctor, your insurance card, driver’s license or a current Mississippi or Federal picture ID, and any relevant medical documentation. Our team will guide you through the required paperwork.
Do you bill Medicare and Medicaid directly?
Yes, we bill Medicare and Medicaid directly for eligible equipment and services.
Will I have to pay anything out-of-pocket if my insurance covers the equipment?
Depending on your insurance plan, you may be responsible for co-pays, deductibles, or items not covered by insurance. We will provide an estimate of any out-of-pocket costs.
Can you help me with insurance paperwork?
Yes, our team can assist you with completing and submitting insurance paperwork.
What if my insurance doesn't cover the equipment I need?
If your insurance doesn’t cover the equipment, we can discuss alternative payment options with you, including out-of-pocket payment or financing.
Billing & Payments
What payment methods do you accept?
We accept cash, checks, and major credit cards. We also offer online payment options through our website.
Do you offer financing options for equipment purchases?
Yes, we offer financing options for certain equipment purchases. Please contact us to discuss available financing plans.
What is your policy on late payments?
Payments are due according to the terms of your agreement. Late payments may incur additional fees. Please contact our billing department if you anticipate any issues with timely payment.
How often will I receive a billing statement?
Billing statements are typically sent monthly. You can also request an electronic copy of your statement.
Can I set up automatic payments?
Yes, we offer the option to set up automatic payments. Contact our billing department to arrange this service.
How do I update my billing information?
You can update your billing information by contacting our billing department or logging into your account on our website.
What should I do if I receive a billing statement that I believe is incorrect?
If you believe there is an error on your billing statement, please contact our billing department immediately to review and correct any discrepancies.
Can I pay my bill online?
Yes, you can pay your bill online through our website. We offer a secure online payment portal for your convenience.
What if I have difficulty making a payment?
If you are having difficulty making a payment, please contact our billing department as soon as possible. We can discuss alternative payment arrangements or financial assistance options.
Products & Services
What types of medical equipment do you supply?
We supply hospital beds, walkers, rollators, nebulizers, wheelchairs, bathroom supplies, lift chairs, electric chairs, home oxygen, B-PAP, and C-PAP machines.
Do you provide training on how to use the equipment?
Yes, we offer training on how to properly use all the equipment we supply.
Do you offer delivery services?
Yes, we provide prompt delivery services for all of our equipment.
Can I rent medical equipment from Health Now LLC?
Yes, we offer both rental and purchase options for most of our equipment.
Do you offer follow-up services?
Yes, we provide monthly follow-up services for respiratory patients.
HOSPITAL / CLINIC / HOME
What types of hospital beds do you offer?
We offer a variety of hospital beds including manual, semi-electric, and fully electric models.
Do you provide mattresses and bed rails with the hospital beds?
Yes, our hospital beds come with mattresses and optional bed rails.
Can I adjust the height of the hospital bed?
Yes, both our semi-electric and fully electric beds have adjustable height features.
Can I rent medical equipment from Health Now LLC?
Yes, we offer both rental and purchase options for most of our equipment.
Do you offer follow-up services?
Yes, we provide monthly follow-up services for respiratory patients.
MOBILITY
What is the difference between a walker and a rollator?
A walker is a basic frame with no wheels, while a rollator has wheels, a seat, and hand brakes for easier mobility.
Do you offer walkers with wheels?
Yes, we offer both standard walkers and wheeled walkers.
Are rollators foldable for easy transport?
Yes, most of our rollators are foldable for convenient transport and storage.
What types of wheelchairs do you offer?
We offer manual wheelchairs, power wheelchairs, and transport chairs.
How do I choose the right wheelchair?
Our team can help you choose the right wheelchair based on your mobility needs, weight, and lifestyle.
Do you offer custom-fit wheelchairs?
Yes, we can customize wheelchairs to fit individual needs.
What is a lift chair?
A lift chair is a recliner with a motorized mechanism to assist users in standing up or sitting down.
Do lift chairs come in different sizes?
Yes, lift chairs come in various sizes and styles to fit different body types and preferences.
Can a lift chair be used as a regular recliner?
Yes, a lift chair functions as a regular recliner and offers additional support for standing up.
What is the difference between a power wheelchair and an electric chair?
Generally, a power wheelchair is designed for mobility with a joystick control, while an electric chair may refer to any motorized chair including lift chairs.
How long does the battery last on a power wheelchair?
The battery life depends on the model and usage but typically lasts between 8-12 hours on a full charge.
RESPIRATORY
What is a nebulizer used for?
A nebulizer is used to administer medication in the form of a mist inhaled into the lungs, commonly for patients with asthma or other respiratory conditions.
How often should I clean my nebulizer?
It’s recommended to clean your nebulizer after each use and disinfect it once a week.
Do you provide nebulizer accessories?
Yes, we offer a range of accessories including masks, mouthpieces, and tubing.
What types of home oxygen systems do you offer?
We offer portable oxygen concentrators, home oxygen concentrators, and oxygen tanks.
How do I know if I need home oxygen?
Your doctor will determine if you need home oxygen based on your medical condition and oxygen levels.
Do you provide training on how to use home oxygen equipment?
Yes, we provide comprehensive training on the proper use and maintenance of home oxygen equipment.
What is the difference between B-PAP and C-PAP machines?
B-PAP (Bi-level Positive Airway Pressure) machines provide two levels of pressure: one for inhalation and a lower one for exhalation. C-PAP (Continuous Positive Airway Pressure) machines provide a constant pressure.
How often should I replace my C-PAP mask?
It’s recommended to replace the mask every 3-6 months for optimal performance and hygiene.
Can I travel with my C-PAP machine?
Yes, many C-PAP machines are designed to be portable and travel-friendly.